Help & Support
Returns Policy
If you are not satisfied with any of the items you have received for any reason, we will be happy to issue a credit voucher for the cost of the items if we receive the returned items from you in the condition that they were sent, within 30 days of delivery to you. Please contact us at returns@merchbro.com and wait for a response before returning any items to us. Any returns should include a note of your name, order number and a brief explanation of your reason for returning the items. For your protection please ask the Post Office for a 'proof of postage receipt' when sending your items back to us. This proves you have sent the package back to us should the package get lost in transit. You will not be charged for this.
Please note the package is your responsibility until it reaches us. We will be unable to refund or resend your order without a proof of postage receipt.
When will I receive my order?
All regular orders ship within 5 business days. Green Orders, which are marked with "Green Order" on the product page of an item, will begin shipping on the date indicated.
How do I cancel my order?
We should be able to cancel your order or any item from your order providing we haven't already dispatched it to you. Just email us at orders@merchbro.com and we will do our best to cancel it before it leaves our warehouse. We are not able to cancel your order once it's been processed at our warehouse.
Billing Query
If you have a query about payment for an order please contact us questions@merchbro.com. We accept all major credit and debit cards along with Paypal. All the available payment methods for your country will be displayed when you get to the payment page.
Will I receive a receipt?
All orders will have a printable receipt at time of order. An email confirming the order will also be sent to the email address you used to complete the order.
My item has arrived damaged
If your items arrive damaged, we will either issue a credit voucher to you (including the postage and packing you were charged), or send you a replacement. We may ask you to return the damaged item to us before we can take further action. For an exchange, please email exchanges@merchbro.com and await a response.
Can I exchange an item I don't like / clothing that doesn’t fit?
If you aren't happy with an item you have received from us please contact us exchanges@merchbro.com and we will give you the instructions for exchanging.
Wrong items have been delivered
If you have received incorrect items in you order please contact us at exchanges@merchbro.com. We will advise you on how to send back the items and replace them with the correct items.
Any other questions?
If you can’t find an answer to your query in our help file you can email questions@merchbro.com and we'll respond as quickly as possible.
We are the official online shop and we can only answer queries relating to products or orders placed on our store.